At ORIXEN, every order is prepared with care and delivered through selected courier partners.

1. DELIVERY TIME

Orders to eligible destinations will be processed, dispatched and delivered within a maximum of 7 business days from the date the order is confirmed.

Delivery times may be affected by customs procedures, incorrect delivery information, courier disruptions, public holidays or circumstances outside ORIXEN’s reasonable control.

If an address cannot be served within this delivery period, ORIXEN may contact the customer before dispatch to provide an alternative delivery arrangement.

2. PRE-ORDERS

Products clearly identified as pre-order products are subject to the launch or dispatch date displayed on the product page.

The seven-business-day delivery period for pre-orders begins when the product becomes available and the customer receives dispatch confirmation.

3. SHIPPING CHARGES

Shipping charges are calculated and displayed at checkout before payment is completed.

Any complimentary shipping offer is subject to the conditions stated on the website at the time of purchase.

4. INTERNATIONAL DUTIES AND TAXES

International orders may be subject to import duties, VAT, customs fees, local taxes or courier handling charges.

Unless the checkout expressly states that these charges are included, they remain the responsibility of the customer.

ORIXEN does not control customs charges and cannot predict their amount.

Failure to pay applicable import charges does not automatically entitle the customer to a refund. Any mandatory refund will be subject to deductions permitted by law, including return shipping, customs expenses and handling charges incurred by ORIXEN.

5. DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate delivery address.

If an address needs to be corrected, contact iam@orixenlongevity.com immediately. Address changes cannot be guaranteed after an order has been processed or dispatched.

ORIXEN is not responsible for delays, losses or additional charges resulting from inaccurate or incomplete information supplied by the customer.

6. TRACKING

Tracking information will be sent by email once the order has been dispatched, where tracking is available.

An order may be considered delivered when the courier confirms delivery at the address provided, including delivery to a reception desk, authorised recipient or designated safe place.

7. DAMAGED, INCORRECT OR MISSING ORDERS

Any damaged, incorrect or incomplete order must be reported to iam@orixenlongevity.com within 48 hours of delivery.

The customer must provide:

• Order number
• Description of the issue
• Photographs of the product
• Photographs of the outer packaging and shipping label

All original packaging must be retained while the claim is reviewed.

8. CONTACT

iam@orixenlongevity.com

ORIXEN
[Full legal company name]
[Registered office address]
[Company registration number]ORIXEN SHIPPING & DELIVERY POLICY

Last updated: 22 September 2026